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FAQ
How long is your shipping time?
This depends on where you are located. The shipping time to US is about 4-10 working days and to other areas is about 5-18 working days.
Where is my order now?
To track your order, please go to
https://cn.etowertech.com/home
https://www.17track.net/en
Enter your tracking number and you can track your order.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to
https://cn.etowertech.com/home
https://www.17track.net/en
Enter your tracking number and you can track your order.
I have not received any confirmation email.
For this matter, please send an Email to service202306@sina.com
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.
I want to return or refund!
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to service202306@sina.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.
How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email ： service202306@sina.com
How to get my discount?
There are several ways to get discount from our website.
*Join in our Facebook group, or follow our Instagram to enjoy latest events!
*Log in our website and register, then you can always get latest discount via E-mail!
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wishlaymでのお買い物ありがとうございます。
私たちは現在、200以上の国と地域で国際配送サービスを提供しています。お客様に最高の価値とサービスを提供することが私たちにとって最も重要です。私たちは今後も成長を続け、お客様の期待を超えるサービスを世界中どこでもお届けします。
処理時間はどのくらいかかりますか？
24時間以内
配送にはどのくらい時間がかかりますか？
配送先による配送時間は以下の通りです：
- アメリカ合衆国への配送：4〜10日
- ヨーロッパへの配送：5〜15日
- その他の国への配送：7〜18日
全世界に配送していますか？
はい。私たちは200以上の国に配送しています。
お問い合わせ
配送や納品についてご質問がある場合は、以下のメールアドレスまでご連絡ください： メール：service202306@sina.com